Terms of Service

Last updated: 2026-04-16

1. Parties and acceptance

These Terms of Service form a binding agreement between the Client and LUMGEX, operated by Dianna Abad Veloz as a Dutch eenmanszaak.

By placing an order, submitting the project-input form, or using the service, the Client agrees to these Terms.

These Terms apply to the current public LUMGEX Intelligence Report ordering flow. Any separate agency, partner, white-label, or custom arrangement is governed only by separate written terms if and when expressly agreed.

2. B2B-only service

LUMGEX services are offered on a business-to-business basis only.

By ordering, the Client confirms that they are acting in a professional, commercial, or business capacity, and not as a consumer.

If LUMGEX reasonably determines that an order was placed outside that intended B2B scope, LUMGEX may decline the order and issue a refund before processing begins.

3. The current service

The current public service is the LUMGEX Intelligence Report ("IR").

The IR is a diagnostic documentation service. It is designed to identify which EU compliance documents, standards, test types, cost ranges, lead-time ranges, and Seller Central evidence paths are typically relevant for the product category selected in the current ordering flow.

The IR is not:

• legal advice,
• a law firm service,
• a testing or certification service,
• an EU Responsible Person service,
• a CE certificate,
• a Declaration of Conformity,
• a test report,
• a guarantee of Amazon acceptance,
• or a guarantee that a listing will remain live.

4. Current public order scope

The current public self-serve IR flow is limited to:

• one ASIN or SKU per order,
• one Amazon marketplace per order,
• the categories offered in the live configurator at the time of purchase,
• and the directly orderable marketplace(s) shown in the live checkout flow.

Unless checkout explicitly states otherwise, the Client should assume that only the marketplace currently offered in the live public ordering flow is directly orderable.

LUMGEX may decline, cancel, or refund an order that falls outside the current supported marketplace or category scope if processing has not yet begun.

5. What the Client receives

The IR deliverable is a single PDF report delivered electronically.

The report is intended to help the Client understand:

• which documentation is typically expected for the selected category and marketplace,
• which gaps or blockers appear to exist based on the information provided,
• and what evidence or follow-up actions are likely to be needed next.

6. Inputs and delivery timing

The Client must provide the required project inputs through the official LUMGEX post-purchase form.

The standard public IR input flow is intended to capture product and order information only. The normal public flow does not include an intake call.

Delivery timing starts once the required inputs are complete and usable.

If required information is missing, inconsistent, corrupted, inaccessible, or otherwise insufficient to begin the report, delivery timing does not begin until the missing issue is resolved.

7. Prices, payment, and VAT

The binding price is the price shown at checkout at the moment of purchase.

Payment is collected via Stripe before delivery begins, unless a separate written business arrangement states otherwise.

Unless expressly stated otherwise at checkout:

• prices are exclusive of VAT,
• Dutch VAT is applied where required,
• and reverse charge may apply for eligible EU B2B transactions where a valid VAT number is provided and verified.

The Client is responsible for providing accurate billing information.

8. Client responsibilities

The Client is responsible for ensuring that:

• the product information submitted is accurate,
• the selected product/category/order details are correct,
• they have the right to submit the information provided,
• and they review the deliverable before relying on it.

The Client must not submit credentials, passwords, payment card details, or other sensitive data unless LUMGEX explicitly requests something specific for support purposes.

9. No translation policy

LUMGEX does not translate documents, manuals, warnings, declarations, or other evidence.

If language is relevant to the marketplace, the IR may flag language mismatch or missing local-language warnings as a blocker, but LUMGEX does not localise, translate, or certify those materials.

10. Automated processing and service boundaries

LUMGEX uses automated systems, structured workflows, and third-party service providers, including AI-based tools, to help deliver the service.

The Client authorises LUMGEX to use those tools and subprocessors as reasonably necessary to operate the service.

Because automated systems and third-party platforms are imperfect, the Client acknowledges that:

• outputs must still be reviewed by the Client,
• marketplace decisions remain the marketplace's own decision,
• and LUMGEX cannot promise any specific regulatory or platform outcome.

11. No Amazon acceptance guarantee

LUMGEX does not guarantee Amazon acceptance, reinstatement, listing survival, or any other third-party platform outcome.

The service is designed to improve documentation readiness and reduce common evidence-packaging mistakes. Final marketplace decisions remain outside LUMGEX's control.

12. Corrections, cancellations, and refunds

If LUMGEX declines an order before processing begins because the order is outside the current supported scope, LUMGEX will issue a full refund.

For the purposes of this section, "processing begins" means the moment LUMGEX confirms receipt of complete and valid intake form inputs. Clients may cancel for full refund at any point between payment and this confirmation, typically within 1–4 hours of payment during business hours.

If the Client cancels before processing begins, LUMGEX may issue a refund at its discretion or where required by applicable law.

If processing has already begun, no refund is due except where required by applicable law or where LUMGEX agrees otherwise in writing.

If a delivered report contains a verifiable LUMGEX structuring or mapping error, LUMGEX will correct that error at no additional charge within a reasonable time.

Changes caused by new inputs, missing customer information, changed product facts, or changed marketplace conditions may require a new order or paid rework.

13. Limitation of liability

To the maximum extent permitted by applicable law, and except in cases of intent or deliberate recklessness by LUMGEX management:

• LUMGEX's total liability for any claim relating to a specific order is limited to the amount paid for that order.
• LUMGEX is not liable for indirect, consequential, incidental, or special damages, including loss of revenue, loss of profit, listing suspension, customs delay, blocked inventory, reputational harm, or downstream third-party costs.
• LUMGEX acts as a technical documentation structuring service, not as legal counsel, certification authority, testing laboratory, or authorised representative.

14. Intellectual property

All LUMGEX templates, report structures, prompts, logic, scoring structures, wording frameworks, visual formats, and workflow methods remain LUMGEX intellectual property unless expressly agreed otherwise in writing.

The Client receives a limited, non-exclusive, non-transferable right to use the delivered IR for its internal compliance-readiness and marketplace-documentation purposes.

The Client retains ownership of the information and materials it submits.

15. Confidentiality

LUMGEX will treat Client business information and submitted service inputs as confidential and will not disclose them to unrelated third parties except:

• as needed for service delivery,
• to subprocessors operating the service,
• or where required by law.

16. Data protection

Personal data processing is governed by the LUMGEX Privacy Policy.

Where a separate B2B controller-processor relationship is actually created by a separate agency or enterprise arrangement, any additional data-processing terms must be documented separately.

A Data Processing Agreement per Article 28 GDPR is published at /dpa.html and applies automatically when you use our services.

17. Suspension, refusal, and termination

LUMGEX may suspend, refuse, or terminate service if:

• the order falls outside the supported scope,
• the Client provides false, unlawful, or unusable inputs,
• payment fails,
• or continued processing would expose LUMGEX to unreasonable legal, operational, or abuse-related risk.

If suspension or refusal happens before processing begins, LUMGEX may refund the order.

18. Force majeure

LUMGEX is not liable for delay or failure caused by events outside its reasonable control, including infrastructure outages, cyber incidents, third-party API failures, hosting failures, payment outages, marketplace policy changes, regulatory changes, or other external disruptions.

Where such an event occurs, delivery timing is suspended for as long as reasonably necessary.

19. Governing law and disputes

These Terms are governed by the laws of the Netherlands.

Any dispute arising from or connected to these Terms shall be submitted to the competent court in The Hague, the Netherlands, unless mandatory law requires otherwise.

Before starting formal proceedings, the parties agree to make a good-faith effort to resolve the dispute in writing.

20. Changes to these Terms

LUMGEX may update these Terms from time to time.

The version in force for a specific order is the version made available to the Client at or before checkout for that order, unless a later change is required by law.

The "Last updated" date reflects the latest published version.